@article{oai:kokushikan.repo.nii.ac.jp:00005932,
 author = {中根, 雅夫},
 issue = {1},
 journal = {国士舘大学経営論叢},
 month = {Jan},
 title = {CRMに関する一考察},
 volume = {2},
 year = {2013}
}