{"created":"2023-06-19T12:08:28.591704+00:00","id":14728,"links":{},"metadata":{"_buckets":{"deposit":"29a9aac7-9907-43dc-b58a-f5294cefb594"},"_deposit":{"created_by":3,"id":"14728","owners":[3],"pid":{"revision_id":0,"type":"depid","value":"14728"},"status":"published"},"_oai":{"id":"oai:kokushikan.repo.nii.ac.jp:00014728","sets":["928:55:1221:1148:1178"]},"author_link":["22721","22722"],"item_10002_biblio_info_168":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2019-03-30","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"2","bibliographicPageEnd":"33","bibliographicPageStart":"3","bibliographicVolumeNumber":"8","bibliographic_titles":[{"bibliographic_title":"国士舘大学経営論叢"},{"bibliographic_title":"Kokushikan business review","bibliographic_titleLang":"en"}]}]},"item_10002_description_151":{"attribute_name":"著者ID","attribute_value_mlt":[{"subitem_description":"J-GLOBAL ID : 200901095296182949","subitem_description_type":"Other"}]},"item_10002_description_162":{"attribute_name":"内容記述","attribute_value_mlt":[{"subitem_description":"目 次\n1. はじめに\n2. 日系証券会社A社の概要\n3. コールセンターとA社の顧客対応業務\n 3.1 コールセンターとコンタクトセンター\n 3.2 A社のコンタクトセンター組織\n 3.3 A社のコンタクトセンター業務\n4. A社における営業ミックスモデル\n 4.1 営業ミックスモデルの仕組み\n 4.2 営業ミックスモデルのサポート体制\n 4.3 インバウンド業務とアウトバウンド業務\n5. A社におけるAI活用の顧客対応\n 5.1 AI活用の顧客対応\n 5.2 AI活用におけるコア技術\n 5.3 AI活用における顧客対応効果\n6. おわりに","subitem_description_type":"Other"}]},"item_10002_description_174":{"attribute_name":"研究課題番号","attribute_value_mlt":[{"subitem_description":"16H03664","subitem_description_type":"Other"},{"subitem_description":"17H03327","subitem_description_type":"Other"}]},"item_10002_description_180":{"attribute_name":"フォーマット","attribute_value_mlt":[{"subitem_description":"application/pdf","subitem_description_type":"Other"}]},"item_10002_heading_148":{"attribute_name":"見出し","attribute_value_mlt":[{"subitem_heading_banner_headline":"論文","subitem_heading_language":"ja"},{"subitem_heading_banner_headline":"ARTICLES","subitem_heading_language":"en"}]},"item_10002_publisher_169":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"国士舘大学経営学会"}]},"item_10002_relation_173":{"attribute_name":"論文ID(NAID)","attribute_value_mlt":[{"subitem_relation_type":"isIdenticalTo","subitem_relation_type_id":{"subitem_relation_type_id_text":"40021852789","subitem_relation_type_select":"NAID"}}]},"item_10002_source_id_170":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"2187-1701","subitem_source_identifier_type":"ISSN"}]},"item_10002_source_id_172":{"attribute_name":"NCID","attribute_value_mlt":[{"subitem_source_identifier":"AA12596708","subitem_source_identifier_type":"NCID"}]},"item_10002_subject_177":{"attribute_name":"NDC","attribute_value_mlt":[{"subitem_subject":"338.17","subitem_subject_scheme":"NDC"},{"subitem_subject":"673.3","subitem_subject_scheme":"NDC"},{"subitem_subject":"336.57","subitem_subject_scheme":"NDC"}]},"item_10002_text_147":{"attribute_name":"関連タイトル","attribute_value_mlt":[{"subitem_text_value":"白銀良三教授・田中敏行先生退職記念号"}]},"item_10002_textarea_183":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_textarea_value":"IT・サービス ビジネスモデル コンタクトセンター 証券会社"}]},"item_10002_textarea_184":{"attribute_name":"注記","attribute_value_mlt":[{"subitem_textarea_value":"通巻第14号\n本研究は、科学研究費補助金 (基盤研究 (B)・研究課題番号:16H03664) 「企業家の活動及び知識の展開過程に着目したイノベーションシステム分析の有効性の研究」、および科学研究費補助金 (基盤研究 (B)・研究課題番号:17H03327) 「グローバル・ロジスティクス・ネットワーク下のシミュレーションモデル構築と政策分析」の支援を受けました。"}]},"item_10002_version_type_181":{"attribute_name":"著者版フラグ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_970fb48d4fbd8a85","subitem_version_type":"VoR"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorAffiliations":[{"affiliationNameIdentifiers":[{"affiliationNameIdentifier":"","affiliationNameIdentifierScheme":"ISNI","affiliationNameIdentifierURI":"http://www.isni.org/isni/"}],"affiliationNames":[{"affiliationName":"","affiliationNameLang":"ja"}]}],"creatorNames":[{"creatorName":"税所, 哲郎","creatorNameLang":"ja"},{"creatorName":"サイショ, テツロウ","creatorNameLang":"ja-Kana"},{"creatorName":"Saisho, Tetsuro","creatorNameLang":"en"}],"familyNames":[{},{},{}],"givenNames":[{},{},{}],"nameIdentifiers":[{"nameIdentifier":"22721","nameIdentifierScheme":"WEKO"}]},{"creatorNames":[{"creatorName":"SAISHO, Tetsuro","creatorNameLang":"en"}],"nameIdentifiers":[{"nameIdentifier":"22722","nameIdentifierScheme":"WEKO"}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2020-03-07"}],"displaytype":"detail","filename":"2187_1701_014_02.pdf","filesize":[{"value":"22.7 MB"}],"format":"application/pdf","licensetype":"license_note","mimetype":"application/pdf","url":{"label":"本文","url":"https://kokushikan.repo.nii.ac.jp/record/14728/files/2187_1701_014_02.pdf"},"version_id":"0bc9b0cf-17cb-462d-8b9b-13d36f824cb1"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"わが国の金融機関におけるIT・サービス分野のビジネスモデルに関する一考察 : 日系証券会社のコンタクトセンター業務を事例として","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"わが国の金融機関におけるIT・サービス分野のビジネスモデルに関する一考察 : 日系証券会社のコンタクトセンター業務を事例として"},{"subitem_title":"A Study on Business Model in IT / Service Fields in Financial Institutions in Japan : A Case Study of a Contact Center Business of Japanese Securities Company","subitem_title_language":"en"}]},"item_type_id":"10002","owner":"3","path":["1178"],"pubdate":{"attribute_name":"公開日","attribute_value":"2020-03-07"},"publish_date":"2020-03-07","publish_status":"0","recid":"14728","relation_version_is_last":true,"title":["わが国の金融機関におけるIT・サービス分野のビジネスモデルに関する一考察 : 日系証券会社のコンタクトセンター業務を事例として"],"weko_creator_id":"3","weko_shared_id":3},"updated":"2024-04-14T06:58:27.999950+00:00"}